Cancellation & Refund Policy

Last updated: January 7, 2026
Operated by: BHK Vision Labs

Thank you for choosing Paichal (Bull Race Calculator). We strive to provide accurate, reliable, and premium race management software. This policy outlines our cancellation and refund procedures for all online license purchases.

1. Nature of Digital Products

Paichal PRO subscriptions are digital software licenses that are instantly generated, delivered electronically, and activated immediately upon successful payment through our payment gateway (Razorpay). Because the license keys and PRO capabilities are made accessible immediately, certain terms apply to cancellations and refunds.

2. Cancellation Policy

Before Payment Completion: You may cancel the checkout process at any time before payment is confirmed by simply closing the checkout tab or clicking "Cancel / Retry". No funds will be debited.
Subscription Cancellation: Paichal plans are pre-paid fixed-duration licenses (e.g., 30 Days). They do not automatically rebill or deduct recurring payments from your card or bank without your explicit authorization. As such, there is no need to manually unsubscribe from recurring charges.

3. Refund Eligibility Criteria

We provide refunds under the following specific circumstances:

Eligible for 100% Full Refund:

Duplicate / Multiple Charges: If your account or card was billed multiple times for the same transaction due to a network glitch or gateway timeout.
Technical Delivery Failure: If a payment was successfully captured, but our server failed to generate, deliver, or activate your PRO license key, and our support team is unable to resolve the issue within 48 hours of notification.
Payment Captured but Session Failed: If your funds were deducted by Razorpay or your issuing bank, but the transaction marked as failed in the application and no license was issued.

            ⚠️ Ineligible for Refund:
            Change of mind after the license key has already been activated and utilized to manage events.
Inability to use the application due to device hardware incompatibility where minimum system requirements are not met (free tier is available to test compatibility prior to purchase).
Violation of Terms of Service resulting in account suspension.

        

4. Refund Request Timeframe

Refund requests must be submitted within 7 days from the date of the original payment transaction. Requests submitted after 7 days will be evaluated on a case-by-case basis at the sole discretion of BHK Vision Labs.

5. How to Request a Refund

To request a refund, please contact our support team with the following details:

Your registered Email Address or Phone Number
Payment Transaction ID / Razorpay Payment ID (e.g., pay_...)
Invoice Number (e.g., INV-ONL-...)
Brief description of the issue encountered

Submit your request through either of the following channels:

Email: [email protected] (or [email protected])
Support Portal: https://bhktools.com/company

6. Refund Processing and Timeline

Once your refund request is received and inspected:

Our team will acknowledge and review your request within 24 to 48 business hours.
If approved, the refund will be initiated directly via our payment partner, Razorpay.
Refunded amounts are credited back to the original payment method (UPI account, Net Banking account, Credit/Debit Card) typically within 5 to 7 business days, depending on your bank's clearance cycle.

7. Amendments to This Policy

We reserve the right to revise or update this Cancellation & Refund Policy at any time. Changes become effective immediately upon posting to this page with an updated timestamp.